سياسة الاسترجاع

At Kumru, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help.
1. Return and Exchange Conditions
You may request a return or exchange within (14 days) from the date of receiving your order, provided that the following conditions are met:
* The product must be in its original condition, unused, and in its original packaging.
* The product must be free from any damage resulting from misuse.
* The original invoice or proof of purchase must be provided.
2. Non-Returnable Items
Certain items cannot be returned or exchanged for hygiene or policy reasons, including:
* Products that have been opened, used, or damaged.
* Customized or personalized items made specifically for the customer.
* Items marked as "Final Sale."
(Feel free to list specific categories here based on your products, e.g., undergarments, cosmetics, etc.)
3. How to Request a Return or Exchange
To initiate a request, please follow these steps:
1.    Contact our support team via email at [Insert Email Address] or via WhatsApp at [Insert Phone Number].
2.    Provide your Order Number and the reason for the return or exchange.
3.    We will review your request and respond within (48 working hours) with instructions on how to return the item to us.
4. Refunds
* Once we receive the returned item and verify that it meets the required conditions, we will process your refund.
* The refund will be issued to your original payment method (e.g., credit card). If paid via Cash on Delivery, we will coordinate a bank transfer or digital wallet transfer.
* Please allow (7 to 14 working days) for the funds to reflect in your account, depending on your bank's processing times.
5. Shipping Costs
* Defective or Wrong Items: If you received a defective item or the wrong order, Kumru will bear the full cost of return and exchange shipping.
* Customer Preference: If you are returning the item due to a change of mind or personal preference, the customer is responsible for the return shipping costs.
Important Note:
We reserve the right to refuse any return request that does not meet the above conditions. If you have any further questions, please do not hesitate to contact us.
The Kumru Customer Support Team
Quick Tips for your Shopify Store:
1.    Customize: Remember to fill in the bracketed information [...] before adding this to your website.
2.    Legal Page: You can add this directly in your Shopify admin by going to Settings > Policies > Refund Policy.
3.    Visibility: Ensure this page is linked in your store's footer so customers can easily find it before purchasing, which increases trust.