Shipping policy

 At Kumru, we are committed to delivering your orders as quickly and safely as possible. Please review the details below regarding our shipping process.
1. Delivery Coverage
We deliver to all governorates across Egypt. Whether you are in Cairo, Alexandria, or any other city, our trusted courier partners ensure your order reaches your doorstep.
2. Delivery Times
We strive to process and ship your orders promptly. Estimated delivery times are as follows:
* Cairo & Giza: 1–3 business days.
* Other Governorates: 3–7 business days.
* Note: During peak seasons, sales, or public holidays, delivery may take slightly longer due to high order volume.
3. Shipping Fees
* Shipping fees are calculated at checkout based on your delivery location and the weight/size of your order.
* Free Shipping: We offer free shipping on all orders over [Insert Amount, e.g., EGP 2000].
* Any additional fees for bulky items will be clearly displayed before you confirm your order.
4. Order Processing
* Our team processes orders daily from Sunday to Thursday.
* Orders placed after 5:00 PM or during weekends/public holidays will be processed on the next business day.
* Once your order has been dispatched, you will receive an update (via SMS or Email) with tracking details.
5. Delivery Conditions
* Please ensure your delivery address, phone number, and availability are correct to avoid delays.
* Our courier partners will attempt delivery twice before the order is returned to us.
* If a delivery fails due to an incorrect address or no response, a re-delivery charge may apply.
6. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact our customer support team within 48 hours of delivery. Please keep the original packaging and send us photos or videos of the issue so we can provide a quick resolution or replacement.
7. Contact Us
If you have any questions regarding your shipment, please reach out to us:
* WhatsApp: [Insert Phone Number]
* Email: [Insert Email Address]
* Customer Service Hours: [e.g., 9:00 AM – 5:00 PM]